Refund policy
Return & Refund Policy
At GoodDry, we are committed to providing high-quality products and ensuring customer satisfaction. If you experience any issues with your order, please review our return and refund policy below.
Returns
Due to the hygienic nature of baby care and personal hygiene products, we do not accept returns on opened or used items.
However, returns may be accepted under the following conditions:
- The product is damaged or defective
- You received the wrong product
- The product is unopened, unused, and in its original packaging
Return requests must be made within 48 hours of receiving the product.
Refunds
Once your return request is approved and the product is received, we will inspect the item. If the return is approved, your refund will be processed to your original payment method.
Please allow 5–7 business days for the refund to reflect in your account.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact our support team with your order details.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Opened diaper packs
- Used hygiene products
- Products without original packaging
- Items returned after the allowed return period
Order Cancellation
Orders can only be cancelled before they are shipped. Once the order has been dispatched, cancellation will not be possible.
Contact Us
If you have any questions about returns or refunds, please contact us:
Email: support@gooddry.in
Phone: +91 96388 99088
Customer Support: Available through our Contact Us page.